Terms of Service

1. Acceptance of Terms

These Terms constitute a legally binding agreement between you (“User,” “you,” or “your”) and RIG53, Inc. (“RIG53,” “we,” “us,” or “our”). By registering for an account, accessing, or using any part of the RIG53 platform, mobile application, or related services (collectively, the “Platform”), you affirm that you have read, understood, and agree to be bound by these Terms.

If you are registering on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In that case, “you” refers to both the individual and the entity.

2. What RIG53 Is — and Is Not

RIG53 is a B2B logistics marketplace and professional network for the trucking industry. The Platform connects carriers, owner-operators, freight brokers, shippers, dispatchers, 3PL providers, and commercial drivers.

RIG53 is NOT:

• A motor carrier, freight broker, or transportation intermediary as defined under 49 U.S.C. § 13102.
• An employer, staffing agency, or co-employer of any driver or commercial transportation professional.
• An insurer or guarantor of any load, shipment, payment, or user obligation.
• A party to any load contract, rate confirmation, Bill of Lading, or employment agreement between users.

All transactions, agreements, and obligations arising from the use of the Platform are exclusively between the participating users. RIG53 facilitates connections and provides tools; it does not direct, control, or supervise the performance of transportation services.

3. Eligibility

To use the Platform, you must: (a) be at least 18 years of age; (b) have the legal capacity to enter into binding contracts; (c) not be barred from using the Platform under applicable law; and (d) if registering a commercial account, possess or be duly authorized by an entity that possesses all required federal and state operating authority, licenses, and permits for the activities you conduct on the Platform.

4. Account Registration and Commercial Authority

When registering a commercial organization account, you certify that you are an executive officer, owner, principal, or other individual with actual legal authority to register the entity and bind it to these Terms. Registration by employees, contractors, or representatives without such authority is prohibited.

You agree to provide accurate, current, and complete information during registration and to update such information as necessary. RIG53 reserves the right to suspend or terminate accounts where registration information is found to be false, misleading, or incomplete.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at support@rig53.com if you suspect unauthorized access.

5. Subscription Plans and Payments

RIG53 offers tiered subscription plans with varying features and access levels. Fees are billed in advance on a monthly or annual basis, as selected at enrollment. All fees are non-refundable except as required by applicable law or as expressly stated in these Terms.

Payment is processed by Stripe, Inc. on behalf of RIG53. By providing payment information, you authorize RIG53 to charge the applicable fees. You represent that you are authorized to use the payment method provided. RIG53 does not store full card numbers; all payment data is handled by Stripe in accordance with PCI DSS standards.

We reserve the right to modify subscription pricing with at least 30 days’ notice. Continued use of the Platform after the effective date of a price change constitutes acceptance of the new pricing.

6. Loads and Freight Transactions

Load postings, rate confirmations, and freight agreements facilitated through the Platform are bilateral contracts exclusively between the shipper or broker posting the load and the carrier or owner-operator accepting it. RIG53 is not a party to these agreements and bears no responsibility for their performance, breach, or enforceability.

Users are solely responsible for verifying the operating authority, insurance certificates, and compliance status of counterparties before entering into any freight transaction. RIG53 may provide FMCSA SAFER data as a convenience tool; this does not constitute a warranty of a carrier’s compliance or fitness.

Cargo claims, detention disputes, accessorial charges, and payment disputes are governed solely by the applicable rate confirmation and Bill of Lading between the parties. RIG53’s Trust Score is an informational signal only (see Section 10).

7. Job Listings and Employment Relationships

Job postings on the Platform are offers of employment or contractor engagement made by the posting carrier, broker, or organization. RIG53 is not an employer, staffing agency, or co-employer and has no involvement in hiring decisions, employment terms, wages, worker classification, or termination.

Employers are solely responsible for compliance with all applicable federal and state employment laws, including the Fair Labor Standards Act, Title VII, ADA, and applicable state wage-and-hour laws. Carriers are responsible for proper worker classification (W-2 vs. 1099) under IRS and Department of Labor standards.

8. Bill of Lading

When a Bill of Lading (BOL) is created, signed, or stored through the Platform, it constitutes a contract of carriage between the shipper and carrier. RIG53 provides digital BOL tools as a convenience; RIG53 is not a party to the BOL and bears no liability arising from its terms, the cargo described therein, or any disputes arising from shipment, delivery, or loss.

Commodity information, declared value, and shipper-carrier agreements within a BOL are confidential between the parties and are not disclosed to third parties except as required by law, court order, or regulatory authority (e.g., FMCSA audit).

9. Trust Score

The RIG53 Trust Score is a proprietary algorithmic indicator derived from platform activity data including payment timeliness, load completion rate, communication responsiveness, and compliance signals. It is provided for informational purposes only and does not constitute a credit score, professional certification, safety rating, or endorsement by RIG53.

RIG53 makes no representations or warranties regarding the accuracy, completeness, or reliability of the Trust Score. Users who believe their Trust Score is inaccurate may contact support@rig53.com to request a review. RIG53 is not liable for any commercial decision made in reliance on the Trust Score.

Automated Decision-Making (EU/UK Users — GDPR Art. 22). The Trust Score involves automated processing that may significantly affect your commercial opportunities on the Platform (e.g., load search visibility, counterparty decisions). You have the right to: (a) request meaningful information about the logic involved; (b) request human review of any decision materially affecting you; and (c) contest an automated outcome. Exercise these rights at privacy@rig53.com.

10. FMCSA Compliance Obligations

Motor carriers and owner-operators using the Platform are solely responsible for maintaining compliance with all applicable Federal Motor Carrier Safety Administration (FMCSA) regulations, including but not limited to:

• USDOT registration and MC operating authority (49 U.S.C. § 13902; 49 CFR § 390.19)
• Driver qualification requirements (49 CFR Part 391)
• Hours of Service regulations and ELD mandate (49 CFR Parts 395, 395.8)
• Drug & Alcohol Clearinghouse queries and reporting (49 CFR Part 382)
• Vehicle maintenance and inspection standards (49 CFR Parts 393, 396)
• Hazardous materials regulations where applicable (49 CFR Parts 171–180)
• Minimum insurance coverage — auto liability ($750,000–$5,000,000 depending on commodity per 49 CFR § 387.9), cargo liability, and general liability as required by applicable law

By registering as a carrier or owner-operator, you represent and warrant that you hold all required operating authority, licenses, and insurance coverages at the time of registration and at all times you use the Platform. RIG53 may display SAFER data as a convenience; this does not constitute verification of your current compliance status.

Drug & Alcohol Clearinghouse. Carriers using the Platform to hire or engage drivers acknowledge their independent obligation to conduct pre-employment and annual DACH queries (49 CFR § 382.701). RIG53 may provide tools to log DACH query results; the carrier remains the querying entity of record. Query results stored on the Platform are encrypted, access-restricted to the carrier account, and subject to FMCSA retention requirements.

RIG53 does not manage Hours of Service, operate Electronic Logging Devices (ELDs), or guarantee compliance with any FMCSA regulation.

11. Driver Qualification Files (DQ Files)

Motor carriers are responsible for assembling, maintaining, and retaining Driver Qualification (DQ) Files in compliance with 49 CFR § 391 for each driver they employ or engage. RIG53 may provide tools to assist in assembling DQ file components (e.g., MVR retrieval, document storage); however, the carrier remains the custodian of record and bears full legal responsibility for DQ file completeness and retention (minimum 3 years active; minimum 3 years post-termination; specific documents up to 7 years per 49 CFR §391.53).

DQ file data stored on the Platform is encrypted at rest using AES-256. Access is restricted to the carrier account that owns the file and is audit-logged. RIG53 does not share DQ file contents with third parties except as required by law or FMCSA audit.

12. GPS and Location Data

When a driver accepts a load through the Platform, they consent to real-time GPS location tracking for the duration of that load. Location data is used for: shipment tracking visible to the load’s shipper and broker; route verification for payment disputes; and fraud detection. Consent is load-scoped — accepting a load constitutes consent for that load only.

GPS data is retained for 30 days at full resolution and archived for 90 days before permanent deletion, except where subject to a legal hold or fraud investigation. EU and UK drivers who object to location processing (GDPR Art. 21) should contact privacy@rig53.com; note that objection may affect load-tracking functionality and counterparty visibility.

13. User Content and Licenses

By submitting content to the Platform (including load postings, job listings, profile information, messages, ratings, and documents), you grant RIG53 a non-exclusive, worldwide, royalty-free license to use, store, reproduce, modify, display, and distribute such content solely for the purpose of operating and improving the Platform.

You represent that you own or have the right to submit all content you post, that such content does not infringe any third-party rights, and that it complies with these Terms and applicable law. RIG53 may remove content that violates these Terms at its discretion.

14. Prohibited Activities

You agree not to:

• Misrepresent your identity, operating authority, insurance status, or credentials
• Register an organization without lawful authority to bind that entity
• Post fraudulent load listings, fake job listings, or false rate confirmations
• Solicit payments, kickbacks, or fees outside the Platform in violation of applicable broker and carrier regulations
• Use the Platform to facilitate human trafficking, illegal cargo, or any activity prohibited under 49 CFR Parts 171–180 (hazardous materials without proper authority)
• Reverse-engineer, scrape, or extract Platform data by automated means
• Circumvent or attempt to disable any security, access control, or rate-limiting feature
• Transmit malware, spam, phishing content, or any harmful code through the Platform
• Harass, defame, or threaten other users through Platform messaging or reviews
• Use the Platform to collect personal data about other users for purposes outside of legitimate business transactions

Violation of these prohibitions may result in immediate account suspension, termination, and referral to appropriate law enforcement or regulatory authorities.

15. Privacy and Data Protection

Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy describes how we collect, use, store, and share your personal information, including in compliance with the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

RIG53 does not collect Social Security Numbers. Sensitive commercial identifiers (EIN, DUNS, bank routing numbers) are encrypted at rest. PII is never sold to third parties. Cookie usage is governed by our Cookie Policy.

EU / UK Users. If you are located in the European Union or United Kingdom, you have the right to lodge a complaint with your local data protection supervisory authority if you believe your rights under the GDPR have been violated. We encourage you to contact us first at privacy@rig53.com so we can attempt to resolve your concern.

16. Intellectual Property

The Platform, including its software, design, trademarks, algorithms (including the Trust Score), and all RIG53-authored content, is owned by RIG53 and protected by copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you any ownership interest in the Platform.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for lawful business purposes in accordance with these Terms.

17. Disclaimer of Warranties

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, RIG53 DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

RIG53 does not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components; that any FMCSA data, Trust Score, or third-party information displayed is accurate or current; or that any particular outcome will result from use of the Platform.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RIG53, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE PLATFORM.

In no event shall RIG53’s total liability to you for all claims arising out of or relating to these Terms or the Platform exceed the greater of (a) the amounts you paid to RIG53 in the twelve (12) months prior to the claim, or (b) one hundred dollars ($100 USD).

Some jurisdictions do not allow the exclusion or limitation of certain damages; in such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

19. Indemnification

You agree to defend, indemnify, and hold harmless RIG53 and its officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, judgments, awards, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your violation of these Terms; (b) your use of the Platform; (c) your registration or operation of a commercial entity on the Platform; (d) any freight transaction, load, job, or employment relationship facilitated through the Platform; (e) your violation of any applicable law or third-party rights; or (f) any content you submit to the Platform.

20. Dispute Resolution and Arbitration

Informal Resolution. Before initiating formal proceedings, you agree to contact RIG53 at legal@rig53.com to attempt to resolve the dispute informally. We will attempt to resolve the dispute within 30 days.

Binding Arbitration.If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Platform shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be conducted in English. The arbitrator’s award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class Action Waiver. YOU AND RIG53 AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

Exceptions. Either party may seek emergency injunctive relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration. Nothing in this section prevents either party from filing a claim in small claims court for eligible disputes.

21. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States of America, without regard to its conflict of law provisions. To the extent any claim is not subject to arbitration, you consent to the exclusive jurisdiction and venue of the state and federal courts located in Texas.

22. Account Suspension and Termination

RIG53 may suspend or terminate your account at any time, with or without cause, including for violation of these Terms, fraudulent activity, regulatory non-compliance, prolonged inactivity, or upon request by law enforcement or regulatory authorities. We will generally provide notice of suspension or termination unless doing so would be unlawful or would compromise an investigation.

You may close your account at any time through the Platform settings or by contacting support@rig53.com. Account closure does not entitle you to a refund of prepaid subscription fees. Data retention following account closure is governed by our Privacy Policy and applicable law (including FMCSA 7-year retention requirements for DQ file data where applicable).

Sections 2, 7, 13, 16–21, and 23 of these Terms survive termination.

23. Modifications to These Terms

RIG53 reserves the right to modify these Terms at any time. We will provide at least 14 days’ advance notice of material changes by email, in-app notification, or prominent posting on the Platform. Your continued use of the Platform after the effective date of revised Terms constitutes acceptance of those Terms. If you do not agree to the revised Terms, you must stop using the Platform and may close your account.

24. Miscellaneous

Entire Agreement. These Terms, together with the Privacy Policy and any applicable subscription order, constitute the entire agreement between you and RIG53 regarding the Platform and supersede all prior agreements.

Severability. If any provision of these Terms is found unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force.

Waiver. No waiver by RIG53 of any breach of these Terms shall constitute a waiver of any subsequent breach. Failure to enforce any provision is not a waiver of the right to enforce it in the future.

Assignment.You may not assign your rights or obligations under these Terms without RIG53’s prior written consent. RIG53 may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.

Force Majeure. RIG53 shall not be liable for delays or failures in performance resulting from causes beyond its reasonable control, including natural disasters, government actions, labor disputes, or internet service disruptions.

25. Contact Information

For questions about these Terms, contact us at: